Customer Service

Terms & Conditions

Copyright

Any other person(s) without prior written consent of Ladang Sari International Sdn Bhd, is not allowed to use the name of Rhymba Hills® and all of its associated collaterals, designs and information presented therein. These are all property of Ladang Sari International Sdn Bhd. Access to Rhymba Hills® property does not imply consent to reproduce and/or redistribute the information. No third parties are allowed to any such act without the prior written approval of Ladang Sari International Sdn Bhd.

Disclaimer

While every effort has been made to ensure the accuracy of the information contained in this website, Ladang Sari International shall not be held liable with respect to any inaccuracy thereof.

The testimonies shared by customers are merely the view of the customers. If you are suffering from any health conditions, kindly consult your physician before consuming our products.

Privacy

A. General

In view of the implementation of the Personal Data Protection Act 2010 (“Act”), Ladang Sari International Sdn. Bhd. (“LSI”)recognize the need to process all personal data obtained in a lawful and appropriate manner. LSI is committed to protecting the personal data supplied by a data subject to ensure compliance with the legal and regulatory requirements in accordance with the Act. This Policy covers the processing of all personal data and sensitive personal data whose use is controlled by LSI.
As a principle, collection, use, or disclosure of the personal data is prohibited for any purpose unless otherwise the approval of the head of the relevant business units and the compliance officer.

B. Policy Status

1. This Policy is applicable to all employees of LSI. For the purposes of this Policy, the term “employees” herein refers to all members of LSI, including sales representatives and members of LSI. Failure to comply with this Policy may result in disciplinary action.
2. Any query regarding this Policy may be directed to the compliance officers of Ladang Sari International Sdn Bhd at info@rhymbahills.com
3. In the event of any discrepancy, contradiction, and/or differences between any part of this Policy and that of any current policies adopted by LSI, by the portion of the relevant policy which imposes a higher standard of data protection shall apply and supersede the other.

C. Roles and Responsibilities

4. The legal responsibility for compliance with the Act lies with LSI who is the “data user” under the Act and is registered as such with the Personal Data Protection Commission. Compliance with this Policy and the Act is the responsibility of all employees of LSI.

D. Data Collected & Purposes

5. During the course of LSI’s business and activities, LSI may be required to process information of a data subject, including but not limited to the name of the individual, address, phone number and email address. Information identifying in combination with other information even if such information cannot identify such individual on its own. Such infomation may be collected online or offline.
6. The personal data collected by LSI may be used inter alia for the following purpose*:-

    1. Providing customer care and enhancing customer satisfaction, including but not limited to, resolving complaints, dealing with and/ or responding to requests and enquiries, warranty, returns and other after sales services;
    2. Promoting, advertising and enhancing our products and services;
    3. Human resources, employment and recruitment purposes;
    4. Training of staff;
    5. Storing and processing of personal data relating to the clients of LSI in the data storage systems;
    6. Updating and managing the accuracy of the LSI’s internal record, including but not limited to administration, processing and matching any personal data held which relates to you for any of the purposes listed herein;
    7. Billing, taxation and/ or auditing purposes;
    8. Information and security purposes, including but not limited to managing and administrating e-mail, handling and investigating any security related issues, vulnerability, and/or incidents;
    9. Facilitating business asset transactions (which may extend to any merges, acquisitions or assets sales) invoicing any of the related corporations or affiliates of LSI;
    10. Legal purposes (including but not limited to obtaining legal advice and dispute resolution);
    11. Disclosing personal data to the government authorities and/or authorised third party as required by law and/or within the responsibility of LSI; and
    12. As reasonably contemplated by the nature of any transaction.

*This list is not exhaustive.

E. Data Processing

7. As and when LSI is required to collect personal data, LSI and its employees must abide by the requirements of this Policy and the Act. In the context of the Act, “processing” is defined to include collecting, recording, holding or storing personal data which includes inter alia NRIC numbers, home address, contact details ect.
8. LSI will be responsible for ensuring that any personal data processed in relation to the LSI’s clients and/or another individual is accurate, complete, not misleading and kept up-to-date. The personal data will be reviewed periodically to warrant that they are up-to-date and to determine whether retention of such personal data is necesary.

F. Consent of Individual

9. LSI may only process personal data with the consent of the data subject whom the personal data concerns and/or if the processing of the personal data is for the performance of LSI’s duty to which the data subject is a party.

G. Disclosure of Information

10. LSI requires all employees to be vigilant and exercise reasonable caution when asked to provide any personal data to a third party. In particular, LSI must ensure that personal data is not disclosed either orally or in writing to any unauthorized employee without express prior consent of the compliance officer stated in Paragraph 2 and/or authorized individual as the case may not be among the purposes contemplated in Paragraph 6.
11. However, as and when it is reasonably required, the personal data in the possession of LSI may be only disclosed to the following third parties:-

  1. Authorised agents, contractors and third party service providers who provide services to LSI for any of the purposes contemplated at Paragraph 6;
  2. External professional advisors and auditors;

12. Governmental departments and authorities; and

  1. Personal data will not be transferred outside LSI and in particular not a country outside of Malaysia unless:-
  2. Consent from the data subject is obtained;
  3. The country’s personal data protection laws provide an adequate level of personal data protection; and/or
  4. Adequate safeguards have been put in place in consultation with LSI’s compliance officer.

H. Data Security

13. LSI will ensure that any personal data which is collected, stored and processed, is stored securely and the practical steps are adopted to ensure the following:-

  1. Source documents are well kept;
  2. Paper-based records must not be left where unauthorized employees can gain access to them;
  3. Computerized personal data is protected by passwords; and
  4. Individual passwords are kept confidential and not disclosed or shared with other employees to enable log-in under any other employee’s personal username and password.

14. When physical files or any forms relating to the data subject are no longer required, they will be shredded or bagged destroyed securely, and the hard drives consisting of those records will be erased off via secure electronic deletion pursuant to such standard procedure by the administration department.
15. Any employee of LSI will not process any personal data belonging to any data subject, whether in softcopy or hardcopy, outside of the premises of LSI unless prior approval is provided by the compliance officer or any authorized person.

I. Data Retention

16. Personal data obtained should not be kept longer than it is required for its purposes. LSI has an obligation to ensure that the personal data of the data subject are destroyed and/or permanently deleted after a specified period of time. All employees are required to contact the compliance officer and/or any authorized officer should the need to dispose of any personal data arises.
17. Personal and sensitive data will be disposed of by means as listed in Paragraph 14 above. Appropriate measures will and must be taken by LSI to ensure the personal data destroyed are not reconstructed or processed by third party.

J. Rights of Data Subject

18. A data subject has the following rights under the Act:-

  1. Request for access to personal data held on the individual, the purpose for which the personal data is being used and those to whom it has, or can be disclosed to;
  2. Prevent data processing that is likely to cause distress or damage;
  3. Take reasonable action to stop the use of, rectify, erase, and/or dispose of inaccurate personal data; and
  4. Withdraw their consent given to LSI.

19. Any individual who intends to exercise the abovementioned rights shall make a written request to LSI together with the prescribed fee as applicable. LSI shall, subject to exemptions, comply with the request and/or take reasonable steps not later than 21 days from the date of receipt of such request.

PERSONAL DATA PROTECTION NOTICE

A. Introduction

Ladang Sari International Sdn. Bhd. (“the Company”) values and is committed to the protection of Personal Data. This Personal Data Protection Notice (“Notice”) explains the collection, processing and disclosure of your Personal Data pursuant to the Personal Data Protection Act 2010 (the “Act”).
By visiting our website or by interacting with us or by providing Personal Data to us, or otherwise by acknowledging receipt of this Notice, you have read and consent and/or you are deemed to have read and consent to us using, collecting and processing your Personal Data in the manner described in this Notice.
Kindly note that the Company reserves the right to change, amend and/or vary this Notice at any time. You are advised to check this Notice from our website from time to time for amendments or updates.

B. Collection of Personal Data

1. The Company collects your personal data in the course of your dealings with us including:-

  1. Your personal details, including details relating to other person(s) who may be identified from the data;
  2. The contents of all information obtained from the membership and/or VIP forms and/or document(s) collected by us; and/or
  3. Other information (collectively referred to as “Personal Data”).

C. Purposes

2. The Personal Data collected by us may be used for, but not limited to the following purposes:

  1. Providing customer care and enhancing customer satisfaction, including but not limited to, resolving complaints, dealing with and/or responding to requests and enquiries, warranty, returns and other after sales services;
  2. To manage and service our relationship with you by fulfilling your lifestyle aspirations;
  3. To keep you informed of promotions, discounts, and/or events;
  4. For internal record keeping, including but not limited to administration, processing, and matching any Personal Data held which relates to you for any of the purposes listed herein;
  5. For statistical analysis;
  6. For recruitment purposes;
  7. For information and security purposes, including but not limited to managing and administrating e-mail, handling and investigating any security related issue, vulnerability, and/or incidents;
  8. For the exercise of any functions conferred on any person by law and/or towards the administration of justice; and/or
  9. For any purpose incidental, ancillary or in furtherance to the abovementioned purposes (collectively referred to as “Purposes”).

D. Disclosure to Third Parties

3. If and when necessary, your Personal Data may be disclosed to the following third parties:

  1. Authorised agents, contractors and third party service providers who provide services to the Company for any of the Purposes contemplated at Paragraph 2 above;
  2. External professional advisors and auditors;
  3. Governmental departments and authorities; and/or

E. Security of Personal Data

4. In the event that your Personal Data is transferred to a location outside of Malaysia, including those indicated above, the Company shall ensure that confidentiality safeguards have been put in place to ensure your rights to personal data protection remains unaffected.

F. Inquiries

5. Should you require further information kindly view our LSI Personal Data Protection Policy on our website: http://rhymbahillstea.com/legal

Delivery

When can I expect the product?

After ensuring money has been deposited into our account, please allow 3-5 working days for the product to arrive. We will email you which courier provider we are using once order and payment has been made.

Import Duties, Taxes and Other Customs Related Charges for Overseas Purchase

Please take note that your order may subject to taxes and other import duties. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by you.

In addition, Ladang Sari International Sdn. Bhd. will not be responsible if for whatever reason the purchase does not clear local custom. We recommend that you check with your local customs office for further information.

Ladang Sari International Sdn. Bhd.  will list all items (brief information only) and its value on a customs form, which will be attached to the delivery box.

Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for leaving negative feedback.

Payment

How secure is my online purchase?

With Secure Online Shopping, you can be confident that the purchases and payments you make on the Internet are safe and secure. You can have peace of mind whenever you use a MasterCard or VISA Credit card.

Take advantage of either VISA’s “Verified by VISA” or “MasterCard® SecureCode™”. Verified by VISA and MasterCard SecureCode are cutting edge, validates your transaction with a password. It acts the same way as using a PIN or signature when you make an over the counter purchase. This is to ensure that it really is you making the purchase.

How to use Secure Online Shopping

When you are registered, after selecting the “purchase” button, you will be directed to the “Secure Online Payment” page. Every time you select the “credit card” button on the website that displays the Verified by VISA or MasterCard SecureCode logo, an additional screen requesting for your personal pin will appear. The pin will be sent to your registered mobile number .

Enter the pin number, and your transaction is authenticated.

Return Policy

Can I get refund for product purchase?

All purchases are non-refundable and non-exchangeable.