Frequently Asked Questions (FAQ)

Can I get refund for product purchase?

All purchases are non-refundable and non-exchangeable.


When can I expect the product?

After ensuring money has been deposited into our account, please allow 3-5 working days for the product to arrive. We will email you which courier provider we are using once order and payment has been made.


Import Duties, Taxes and Other Customs Related Charges for Overseas Purchase

Please take note that your order may subject to taxes and other import duties. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by you.


In addition, Ladang Sari International Sdn. Bhd. will not be responsible if for whatever reason the purchase does not clear local custom. We recommend that you check with your local customs office for further information.


Ladang Sari International Sdn. Bhd.  will list all items (brief information only) and its value on a customs form, which will be attached to the delivery box.


Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for leaving negative feedback.


How secure is my online purchase?

With Secure Online Shopping, you can be confident that the purchases and payments you make on the Internet are safe and secure. You can have peace of mind whenever you use a MasterCard or VISA Credit card.


Take advantage of either VISA’s “Verified by VISA” or “MasterCard® SecureCode™”. Verified by VISA and MasterCard SecureCode are cutting edge, validates your transaction with a password. It acts the same way as using a PIN or signature when you make an over the counter purchase. This is to ensure that it really is you making the purchase.


How to use Secure Online Shopping

When you are registered, after selecting the “purchase” button, you will be directed to the “Secure Online Payment” page. Every time you select the “credit card” button on the website that displays the Verified by VISA or MasterCard SecureCode logo, an additional screen requesting for your personal pin will appear. The pin will be sent to your registered mobile number .


Enter the pin number, and your transaction is authenticated.